Return Policy
At Bag Filter City, we strive to make ordering and receiving your filtration products as straightforward and efficient as possible. We work hard to provide accurate shipping estimates, competitive freight rates, and dependable service. Please review the following shipping and return guidelines before placing your order.
1. Shipping & Freight Information
Shipping charges displayed during checkout are estimates and may be subject to adjustment based on the final shipment details, product dimensions, weight, packaging requirements, and carrier rates.
For orders requiring freight transportation, the initial shipping amount may be an estimate or credit card preauthorization. Final freight charges will be determined when the order is prepared for shipment. The actual shipping cost will be charged to the payment method on file when the order ships.
Some freight shipments may require additional coordination. A member of the Bag Filter City team may contact you to confirm delivery details, review freight requirements, provide an updated shipping quote, or discuss additional shipping charges before shipment. Additional charges may apply for specialized delivery services, oversized shipments, liftgate requirements, limited-access locations, residential deliveries, or other special handling requirements.
If a freight estimate is not available during checkout, a default shipping authorization may be applied to your order. This amount is not necessarily the final shipping cost. Please contact our team as soon as possible so that we can obtain an accurate freight quote. Actual freight charges will be applied when the order ships and may be higher or lower than the initial authorization.
While we make every effort to provide accurate shipping estimates, unexpected adjustments may occur due to carrier requirements, shipment dimensions, packaging changes, or other factors outside our control.
2. Order Packaging & Shipment Consolidation
To help reduce shipping expenses and improve fulfillment efficiency, orders containing multiple products or line items may be consolidated into fewer packages or shipments whenever practical.
Packaging and shipment arrangements are determined based on product dimensions, compatibility, handling requirements, and shipping considerations. Orders may ship together or separately depending on product availability and fulfillment requirements.
3. Delivery Instructions & Special Requirements
If your shipment requires special delivery arrangements, receiving hours, delivery restrictions, or other handling instructions, please include those details in the Shipping Instructions section during checkout.
For freight orders or shipments requiring special arrangements, a member of our team may reach out to confirm the information and discuss any additional charges that may apply.
Customers are responsible for providing accurate shipping addresses and applicable delivery instructions. Additional charges resulting from incorrect addresses, delivery restrictions, missed deliveries, or re-delivery requirements may be passed along to the customer.
4. Shipping Destinations
Bag Filter City currently ships to select states, including New Jersey, New York, Maryland, Pennsylvania, and Virginia.
If your shipping destination is outside of these states, additional shipping arrangements may be required. Please contact a member of our team to discuss shipping availability, delivery options, and any additional freight charges that may apply.
Shipping availability and rates may vary depending on the destination, product type, and carrier requirements. We will be happy to work with you to determine whether shipping can be accommodated for your location.
5. Returns & Refunds
At Bag Filter City, we take product cleanliness and quality seriously. Because filtration products are often used in sanitary, industrial, and process-sensitive applications, maintaining the integrity and cleanliness of returned merchandise is especially important.
For this reason, all returns are subject to prior approval and a Return Merchandise Authorization (RMA). Please contact our team before sending any merchandise back. Unauthorized returns may be refused.
6. In-Stock Product Returns
Eligible in-stock products may be considered for return within 30 days of the original purchase date, subject to approval by Bag Filter City.
To qualify for consideration, returned products must meet all of the following requirements:
Products must be unused, unopened, clean, and in their original, undamaged packaging.
Products must be in resalable condition and free from contamination, damage, or signs of installation or use.
The return must be approved in advance and accompanied by a valid Return Merchandise Authorization (RMA).
Due to the sanitary nature of filtration products and the potential for contamination, used, opened, installed, or otherwise exposed filtration products cannot be accepted for return. These restrictions may also apply to unopened and unused products. Our policy helps protect the quality and integrity of our inventory and ensures products supplied to customers meet appropriate cleanliness expectations.
Approved returns may be subject to a restocking fee. Original shipping and freight charges are non-refundable, and customers are responsible for return shipping costs unless otherwise agreed to in writing by Bag Filter City.
Refunds or exchanges for approved returns will be processed after the returned merchandise has been received and inspected.
7. Made-to-Order & Custom Products
Products manufactured, sourced, or configured specifically to meet customer requirements are considered made-to-order or custom products.
Due to the specialized nature of these items, made-to-order and custom products are not eligible for return, refund, or exchange, except where required by applicable law or expressly agreed to in writing by Bag Filter City.
Once production, procurement, or other order processing activities have begun, requests to cancel or modify these orders may not be accepted. Customers are encouraged to carefully review product specifications, dimensions, materials, and configurations before placing an order.
8. Damaged, Defective, or Incorrect Shipments
If your order arrives damaged, defective, or different from what was ordered, please contact Bag Filter City promptly so our team can review the situation and determine the appropriate next steps.
We may request photographs, product information, packaging details, or other documentation to assist with the review. Please retain the original packaging and all shipping materials until the matter has been resolved.
Claims involving shipping damage or incorrect merchandise should be reported as soon as reasonably possible after delivery.
9. Questions About Shipping or Returns
Our team is here to help with shipping estimates, freight arrangements, product availability, and return inquiries.
If you have questions about an upcoming shipment, need assistance with special delivery requirements, or believe your order may qualify for a return, please contact Bag Filter City before taking further action.
We appreciate your business and are committed to providing quality filtration products, reliable service, and clear communication throughout your purchasing experience.