Sales Terms

At Bag Filter City, we are committed to providing quality filtration products, competitive pricing, and dependable customer service. The following Sales Terms & Conditions govern purchases made through Bag Filter City. By placing an order, submitting payment, or purchasing products from us, you acknowledge and agree to the terms outlined below.

1. Orders & Order Acceptance

All orders are subject to acceptance and approval by Bag Filter City. We reserve the right to review, reject, or cancel an order when necessary, including situations involving pricing errors, product availability, manufacturing limitations, shipping restrictions, or other unforeseen circumstances.

An order confirmation or payment authorization does not necessarily constitute final acceptance of an order or confirmation of a specific shipment date.

Customers are responsible for reviewing all order details, including product descriptions, quantities, dimensions, materials, specifications, shipping addresses, and applicable charges before submitting an order.

Bag Filter City reserves the right to correct typographical, pricing, product description, and other inadvertent errors.

2. Pricing & Payment

All product prices are subject to change without notice. Pricing displayed at the time an order is submitted will generally apply, subject to order verification, pricing corrections, and any applicable written quotation terms.

Payment is required in accordance with the payment terms presented at checkout or otherwise agreed to in writing by Bag Filter City.

Credit card authorizations may be obtained when an order is placed. Final charges may vary based on actual shipping costs, freight adjustments, approved order modifications, or other applicable charges.

Customers are responsible for all applicable taxes, shipping fees, freight charges, and additional handling expenses unless otherwise specified in writing.

3. Product Availability & Lead Times

Bag Filter City offers a variety of in-stock and made-to-order filtration products.

In-stock products are maintained in our warehouse for prompt fulfillment, subject to inventory availability at the time an order is processed.

Made-to-order products may require additional manufacturing or procurement time depending on product specifications, materials, production schedules, and supplier availability. Many of these products are manufactured in the USA.

All manufacturing and delivery timelines provided by Bag Filter City are estimates only and are not guaranteed shipment or delivery dates unless expressly confirmed in writing.

Unexpected delays may occur due to manufacturing demands, supplier interruptions, material shortages, transportation disruptions, weather events, or other circumstances beyond our reasonable control.

If we become aware of a significant or unforeseen delay affecting an order, a member of our team will make reasonable efforts to contact the customer and provide updated information regarding the anticipated timeline.

Bag Filter City is not responsible for delays resulting from circumstances beyond our reasonable control.

4. Made-to-Order & Custom Products

Products manufactured, sourced, or configured to meet specific customer requirements are considered made-to-order or custom products.

Customers are responsible for verifying product dimensions, materials, specifications, configurations, and application requirements before placing an order.

Because these products may be manufactured or procured specifically for an individual order, cancellation or modification requests may not be accepted once production, procurement, or other order processing activities have begun.

Made-to-order and custom products are generally non-returnable and non-refundable, except where required by applicable law or expressly agreed to in writing by Bag Filter City.

For certain made-to-order products, a member of our team may contact the customer to confirm specifications, clarify requirements, or discuss estimated production and delivery timelines.

5. Shipping & Freight Charges

Bag Filter City currently ships to select states, including New Jersey, New York, Maryland, Pennsylvania, and Virginia.

Customers located outside these states may need to contact a member of our team to determine shipping availability and discuss additional freight arrangements.

Shipping charges displayed during checkout are estimates and may be subject to adjustment based on actual shipment weight, dimensions, packaging requirements, carrier rates, and delivery specifications.

For freight shipments, final shipping charges will be determined when the order is prepared for shipment. The actual freight cost will be applied to the payment method on file when the order ships.

If a freight estimate is unavailable during checkout, a default shipping authorization of $200 may be applied. This amount is not necessarily the final freight cost. Customers should contact our team as soon as possible to obtain an accurate freight quote.

Additional charges may apply for residential deliveries, liftgate services, limited-access locations, oversized shipments, special handling, or other delivery requirements.

A member of our team may contact customers regarding freight arrangements, delivery requirements, or additional shipping charges before an order ships.

Bag Filter City is not responsible for shipping delays caused by carriers, transportation disruptions, or other circumstances beyond our reasonable control.

6. Order Changes & Cancellations

Requests to modify or cancel an order must be submitted to Bag Filter City for review and written approval.

Orders may not be canceled or modified once manufacturing, procurement, or other fulfillment activities have begun, particularly for custom and made-to-order products.

Any approved cancellation may be subject to applicable restocking fees, manufacturing expenses, procurement costs, or other charges already incurred.

Bag Filter City reserves the right to determine whether a requested change or cancellation can be accommodated.

7. Returns, Refunds & Exchanges

All returns require prior approval and a valid Return Merchandise Authorization (RMA) issued by Bag Filter City. Unauthorized returns may be refused.

Eligible in-stock products may be considered for return within 30 days of the original purchase date, subject to approval.

Returned merchandise must be unused, unopened, clean, undamaged, and in its original packaging. Due to the sanitary nature of filtration products and the potential for contamination, opened, installed, used, or otherwise exposed filtration products cannot be accepted for return.

Approved returns may be subject to a restocking fee. Original shipping and freight charges are non-refundable, and customers are responsible for return shipping expenses unless otherwise agreed to in writing.

Made-to-order and custom products are generally not eligible for return, refund, or exchange, except where required by applicable law or expressly agreed to in writing by Bag Filter City.

Refunds for approved returns will be processed after the merchandise has been received and inspected.

8. Damaged, Defective, or Incorrect Products

Customers should inspect shipments upon receipt and notify Bag Filter City promptly if products arrive damaged, defective, incomplete, or different from what was ordered.

We may request photographs, packaging information, shipping documentation, or other supporting materials to investigate a claim.

Customers should retain all original packaging and shipping materials until the issue has been reviewed.

Bag Filter City will evaluate reported issues and determine the appropriate resolution in accordance with applicable law and any applicable product warranty.

9. Product Specifications & Intended Use

Product descriptions, dimensions, specifications, photographs, and other technical information are provided to assist customers in selecting appropriate filtration products.

Customers are responsible for determining whether a product is suitable for their intended application, operating conditions, compatibility requirements, and performance expectations.

Unless expressly stated in writing, Bag Filter City does not guarantee that a particular filtration product will achieve a specific result in every application or operating environment.

Customers should consult with a qualified technical representative when assistance is needed in determining product suitability.

10. Limitation of Liability

To the extent permitted by applicable law, Bag Filter City shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the purchase, use, installation, or inability to use products purchased from us.

This includes, where legally permitted, losses associated with production interruptions, operational downtime, lost profits, lost revenue, or other business interruptions.

Nothing in these terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

11. Force Majeure

Bag Filter City shall not be responsible for delays or failures to perform obligations resulting from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to, natural disasters, severe weather, fires, labor disputes, supplier interruptions, material shortages, transportation disruptions, government actions, public emergencies, and manufacturing interruptions.

When such circumstances occur, affected order timelines and fulfillment commitments may be adjusted accordingly.

12. Changes to These Terms

Bag Filter City reserves the right to update or modify these Sales Terms & Conditions as necessary.

Updated terms will be published on our website and will apply to orders placed after the effective date of the revisions, subject to applicable law and any existing written agreements.

13. Contact Information

If you have questions regarding these Sales Terms & Conditions, product availability, manufacturing lead times, shipping arrangements, or order status, please contact the Bag Filter City team.

We appreciate your business and remain committed to providing quality filtration products, competitive pricing, and dependable customer service.